Frequently Asked Questions
Everything you need to know about online notarization with NotAlex
How do I start a notarization request?
Begin by creating an account on the NotAlex portal. Upload your documents, complete the guided form, and confirm payment details to submit your request for review by our notary team.
How long does the notarization process take?
After creating an account on NotAlex, you can upload documents directly through our secure portal. Supported formats include PDF and high-resolution images. Once uploaded, the system guides you step by step until your files are ready for notarization without requiring an in-person visit.
Which documents can I notarize online?
Clients can submit identity documents, contracts, affidavits, powers of attorney, and other legal forms. Ensure files are in PDF or common image formats. For specialized cases or unusual document types, contact our support team.
How do I know my documents are safe?
NotAlex uses end-to-end encryption and stores files in Swiss data centers with strict access controls. Only authorized notary staff can access your documents, and all actions are logged for full traceability.
What is the turnaround time?
Standard online notarizations are completed within 24 hours on business days. More complex transactions may require up to 48 hours; we will notify you promptly if additional review time is needed.
Do I need an appointment?
No physical appointment is required for online notarization. If a face-to-face meeting is necessary, you can schedule a time slot at our Bahnhofstrasse 28 office in Zürich.
Can I sign documents from a mobile device?
Yes. The NotAlex portal is fully responsive and works on smartphones and tablets. You can upload, review, and sign documents from any device with internet access.
How much does it cost?
Service fees vary by document type; please check our pricing page on notalex.best for a detailed breakdown and the most up-to-date information.
Is video conferencing for verification included?
Yes. Identity verification via secure video session is included with every online notarization service at NotAlex, at no extra charge.
What languages are supported?
Our platform supports English, German, French, and Italian to accommodate clients throughout Switzerland. Translations by certified experts can be arranged upon request.
Can I download certified copies?
After notarization, you receive a digitally sealed PDF with QR code validation. If you require physical copies, we can mail certified paper versions to your address.
Are my digital signatures legally binding?
Yes. Digital signatures applied through NotAlex comply with Swiss eIDAS standards and local notarial regulations effective in 2025.
How do I reach customer support?
You can contact our support team at +41766658092 or via email at support@notalex.best. We are available Monday to Friday, 08:00–18:00 CET.